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Separate maternal and paternal DNA lines
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Convert VCF files to RAW format
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Convert RAW files to VCF format
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Convert 23andMe imputed to RAW
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Convert whole genome sequencing to RAW
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Convert FASTQ to T2T reference format
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Convert FASTQ files to RAW format
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Convert PLINK files to RAW format
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Convert BCF files to RAW format
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Liftover between HG19 and HG38
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Professional DNA analysis suite
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Frequently Asked Questions
Find answers to common questions about our DNA analysis services, ancestry reports, and genetic tools.
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Matching Questions
If you experience issues uploading your DNA file, try these troubleshooting steps:
Common Solutions:
- Check File Format:
- Ensure it's a valid RAW DNA file (TXT or ZIP)
- Verify it's downloaded directly from your testing company
- Make sure the file hasn't been edited or modified
- Check File Size:
- Typical range: 5MB - 50MB
- Very large files might time out
- For files over 100MB, use appropriate conversion service
- Browser Issues:
- Try a different web browser (Chrome, Firefox, Edge)
- Clear browser cache and cookies
- Disable browser extensions temporarily
- Ensure JavaScript is enabled
- Connection Problems:
- Check your internet connection stability
- Try uploading during off-peak hours
- Avoid uploading on slow/unstable connections
- File Corruption:
- Re-download the file from your testing company
- Verify the file opens correctly in a text editor
- Check if the ZIP file extracts properly
Still Having Issues?
If the problem persists:
- Take a screenshot of any error messages
- Note your file size and testing company
- Contact our support team with these details
- Try uploading from a different device
Our support team typically responds within 24 hours and can help diagnose upload issues.